| Error |
Unknown file type, no viewer configured for file type, or unable to launch external viewer. |
| Possible cause |
There are many file types that Netscape will recognize automatically
(e.g., JPEG, GIF, and AU). If you are receiving this message, this is
Netscape's way of telling you that the program has run into a file type
it has not been configured to handle. |
| Tools & Tips |
If you are downloading files, all you need to do is to click on Save to
Disk and select the directory where the downloaded file should be
stored. You can minimize the Saving Location window and go back to
browsing. You will notice that your connection will be somewhat slower.
|
| Error |
Can't run Netscape after downloading the newest version. |
| Possible cause |
You may not be installing the file properly. |
| Tools & Tips |
Download the file and store it in an empty directory. Double-click on
the file in File Manager. Your screen may go black and you will see a
message that files are being expanded. After a minute or so, your screen
will go back to File Manager. If you select Window | Refresh, you will
see the installation files for Netscape have been automatically
expanded into the directory you selected. Double-click on SETUP.EXE and
begin the installation.
|
| Error |
The server does not have a DNS entry.
|
| Possible cause |
TCP/IP stack not present or malfunctioning. Temporary
network slowness or problems. Can't access Internet
through firewall. Requested site may not exist. |
| Tools & Tips |
If you can reach another remote site successfully, chances are your
TCP/IP stack is functioning. If you can't, try disconnecting, rebooting, and reestablishing your connection. Check with your administrator to make sure that your account should be able to access the Internet through the firewall. Ping the host name to make sure it exists.
|
| Error |
404 Not Found. |
| Possible cause |
URL may not exist. Memory and disk caches may be set too low. |
| Tools & Tips |
Under Options | Preferences, raise the cache gradually in 1000K increments. Confirm URL when possible with creator or webmaster.
|
| Error |
404 Access Denied. |
| Possible cause |
File permissions are not set correctly or are not set to be accessed by
certain groups. |
| Tools & Tips |
If you believe that this is an error, you could try emailing the
web page owner. Otherwise, there really isn't anything you can do.
|
| Error |
503 Service unavailable. |
| Possible cause |
Network lag/slowness or problems. |
| Tools & Tips |
Ping the site to see if it is live.
|
| Error |
Socket is not connected. |
| Possible cause |
Usually temporary connection problem. |
| Tools & Tips |
Try two other Web pages on different sites. If you still get the error, you
may wish to disconnect and reconnect to your Web server.
|
| Error |
Connection timed out. |
| Possible cause |
Network slowness or problems. |
| Tools & Tips |
Ping the host site to determine if the site is accessible from your server.
|
| Error |
Can't use Netscape to view a local file. |
| Possible cause |
MOZOCK.DLL not loaded or used. |
| Tools & Tips |
Check your Netscape directory to make sure that MOZOCK.DLL is available. If not, downloading a newer version or reinstalling Netscape may help.
You can find this file at
Netscape.
|
| Error |
Reentrant call to interrupt window. |
| Possible cause |
Usually seems to happen if you click "Stop" before a page has finished loading. |
| Tools & Tips |
If you experience this often enough, try opening another Netscape window
to go to another site. In a moment or two go back to the old window
and exit then.
|
| Error |
Connection reset by peer. |
| Possible cause |
Remote host reset your connection. |
| Tools & Tips |
Usually clicking "Reload" will bring up the URL normally.
|
| Error |
System call 'connect' failed: connection refused. |
| Possible cause |
Netscape was unable to connect to the remote host. |
| Tools & Tips |
Often occurs because a system is down or not accepting connections. Use Ping to see if the host is live or not. Traceroute may provide information also.
|
| Error |
Can't read newsgroups. |
| Possible cause |
Network connection information in Preferences incorrect, or problem with
your provider's news server. |
| Tools & Tips |
Check to make sure that Preferences | Mail and News |Servers information is complete and correct. If the problems continues, contact your provider to report the problem, and see if anyone else has reported
similar problems.
|
| Error |
General protection faults in Netscape. |
| Possible cause |
Often related to software configuration issues. |
| Tools & Tips |
Edit NETSCAPE.INI. In the "Network" section of NETSCAPE.INI, change the
"Use Asynch DNS" line to "No". Some configurations of Windows networking
software will fail using asynchronous DNS. Set "Max Connections" to "1".
|
| Error |
FTP transfers hang or disconnect after connecting successfully to FTP |
| Possible cause |
Problem with SLIP/PPP TCP/IP stack configuration (e.g., Trumpet Winsock). |
| Tools & Tips |
Change the MTU value in your stack software from 1500 to 1006.
|
| Error |
Error 57 when attempting to FTP. |
| Possible cause |
Usually occurs when an ftp server is overloaded or very busy. |
| Tools & Tips |
Try to download the file at off-peak hours. Does not indicate a problem
with netscape.
|
| Error |
"Reload" button doesn't really reload all files. |
| Possible cause |
This is usually frustrating to Web authors. Netscape checks to see if
there have been any changes of the files in cache vs. the files on the
server. Problems can result if the time/date stamp on the server or on
your workstation are incorrect. |
| Tools & Tips |
Force a complete reload: Shift-Ctrl-R or hold down Shift and click "Reload". |